Introducing the 4-Month AI FrameworkRead the guide

AI in supply chain
that works in the field

AI in supply chain means using machine learning and AI agents to digitize field operations, forecast demand, and automate logistics communication. We built the field operations platform behind a billing-recovery vendor's work for K-Electric, managing 2.5 million-plus recovery cases, and the WhatsApp automation that cut a UAE delivery company's support costs by 70 to 80 percent. Offline-first, because real logistics happens where connectivity fails.

Built for a platform managing 2.5M+ recovery casesOffline-first field architectureProduction in 3 to 5 months
In production

What AI Looks Likein a Working Supply Chain

We build supply chain AI systems around how your operation actually runs:

Live operations,ranked in one view.

ops.yourcompany.com/forecast
SKU groupFcst unitsTrendFill rate
Cold-chain packs12,84098%
Zone 4 pilotPilot9,72096%
Pallet consumables6,12091%
Spare parts3,98084%
Packaging2,41079%
Fleet tyres1,98074%
Uniforms1,56068%

Head-to-head,against your targets.

ops.yourcompany.com/forecast
RouteOn-timeTargetStatus
North corridor94%90%On track
Port shuttle81%90%Delayed
Urban dense92%88%On track
Rural west78%85%Offline sync
Cold chain97%95%On track
Night fleet89%88%On track

Every request,routed automatically.

ops.yourcompany.com/forecast
Ticket typeHandled byChannel
Delivery ETAAI agentWhatsApp
Address changeAI agentWhatsApp
Damaged itemHumanWeb chat
RescheduleAI agentWhatsApp
Invoice copyAI agentEmail
What we build

Purpose-built forSupply Chain & Logistics.

We build supply chain AI systems around how your operation actually runs:

1Paper to Digital at the Point of Contact

Field Operations Digitization

  • Mobile-first apps that capture every field attempt digitally, GPS-tagged and photo-verified
  • Real-time supervisor dashboards replace next-day spreadsheets
  • Role-based access control across zones, teams, and management layers
  • Built for K-Electric's recovery vendor: 2.5M+ cases managed, delivered in 3 months
2Works Where Connectivity Fails

Offline-First Architecture

  • Field apps that work fully offline and sync when a connection returns
  • No lost data points in low-connectivity warehouses, routes, or rural areas
  • On-device AI options using small language models for field teams
  • Resilient by design, not as an afterthought
3Customer Updates Without the Call Center

Logistics Communication Automation

  • AI chat automation on WhatsApp and web for delivery queries and updates
  • Smooth human handoff for cases that need a person
  • Client-reported (Eona): about 90% of delivery support queries automated, replies in under 30 seconds, 70-80% lower support costs
  • 24/7 coverage without 24/7 staffing
4From Data Exhaust to Decisions

Forecasting and Decision Intelligence

  • Demand forecasting models built on your sales and movement history
  • Natural language analytics over inventory, routes, and supplier data
  • Anomaly detection that flags problems before they become outages
  • Unified data pipelines that connect billing, dispatch, and warehouse systems
Reporting

One clear view,ready for every stakeholder.

Live dashboards and pipelines turn scattered operational data into one picture your team can act on, exportable for leadership.

  • Real-time visibility over field operations
  • Offline-first, built for field reality
  • GPS and photo-verified accountability
  • Automated customer communication
See the K-Electric Case Study
ops.yourcompany.com/forecast
SKU groupFcst unitsTrendFill rate
Cold-chain packs12,84098%
Zone 4 pilotPilot9,72096%
Pallet consumables6,12091%
Spare parts3,98084%
Packaging2,41079%
Fleet tyres1,98074%
Uniforms1,56068%
Production stack

Built onProduction-Grade Infrastructure

Every system we deliver runs on infrastructure your team can own and extend, no black boxes, no per-seat licensing.

Platform & Mobile

Next.js & React · Node.js · Offline-first PWA patterns · Google Maps API · WhatsApp Business API

AI & Forecasting

GPT-4 & Claude · Small language models (on-device) · LangChain · Custom forecasting models · Anomaly detection

Data & Pipelines

PostgreSQL · MongoDB · dbt · ETL pipelines · Real-time dashboards

Infrastructure & Security

AWS/GCP/Azure · Docker/Kubernetes · Role-based access control · Audit logging · End-to-end encryption

Observability & Ops

CI/CD pipelines · Logging & metrics · Error tracking · Uptime monitoring · Automated backups

Full production stack

The models, vector stores, data tooling and infra behind every build.

OpenAI
Claude
LangChain
AWS
GCP
Kubernetes
PostgreSQL
Redis
Pinecone
dbt
HuggingFace
Looker
Common questions

Common Questions About AI in Supply Chain

In production today, AI digitizes field operations with GPS and photo evidence, automates customer and delivery communication, forecasts demand from your own sales history, and gives managers real-time visibility instead of next-day spreadsheets. The common thread is replacing manual recording and reporting with systems that capture reality as it happens.

Yes, if it is designed offline-first from day one. Our field platforms work fully offline and sync when a connection returns, so warehouses, rural routes, and dense urban areas with poor coverage do not lose data. We also deploy small language models on-device for AI features that must work disconnected.

Three to five months to production. The field operations platform for MediaNet, a billing-recovery vendor for K-Electric, managing more than 2.5 million recovery cases, went live in 3 months. We deliver fixed-price engagements with weekly demos so you see progress continuously.

Most projects run $50,000 to $150,000 depending on operational scope, how many systems need connecting, offline requirements, and AI sophistication. You own all the code at the end, with no per-user licensing.

No, it is the opportunity. Paper-based field operations are exactly where digitization pays back fastest, because every captured attempt becomes GPS-tagged, photo-verified, and instantly visible to management. MediaNet went from paper to a fully digital field operation in one project.

Testimonials

What our clients say about building with us.

  • “EdgeFirm brought Sokrateque.ai to life: advanced multi-agent systems, Power BI wired to LLMs, and a seamless data pipeline that exceeded our expectations.”
    Tjaco Walvis, Founder & CEO at Sokrateque.ai
  • “EdgeFirm was key to building LAWEP.AI's legal AI platform: powerful data pipelines, accurate OCR, and custom LLM fine-tuning, delivered with speed and precision.”
    Marvi Memon, Founder & CEO at LAWEP.AI
  • “These guys were fantastic. Above and beyond, affordable, and fast. I'm 100% working with them again for updates and new projects. Highly recommended!”
    Alexander LoVerde, Founder & CEO at Inproai
  • “There's not enough words to describe Zain's team. They take pride in their work and always over-deliver. A trustworthy, product-minded agency.”
    Peacemaker Bakinahe, Co-founder at Gfacility
  • “Loved working with Faisal, Usman, and the team. An interesting API integration project, and they figured everything out. I'll definitely work with them again.”
    Drew Isler, Founder & Art Director at deepcutcollections.com
Talk to the founders

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Book a 30-minute strategy call with the founders who will write your code.