Intelligent Process Automation

Eliminate Repetitive Data Work Forever

Stop wasting 40% of your team's time on manual data entry, document processing, and busywork. Our AI agents automate entire workflows—from document classification to customer service—with 95%+ accuracy.

70% cost reduction
<30 second response time
24/7 automation

Your Team Is Drowning in Manual Work

let's be honest about where your team's time actually goes:

Document Processing Nightmare

100+ invoices per week, contracts reviewed line-by-line, incoming documents classified manually. 15-25 hours per person per week wasted.

Customer Service Groundhog Day

Same questions 100 times a day: "Where's my order?" "What's your return policy?" 60-70% of tickets are repetitive.

Compliance Reporting Slog

Extract data from 10+ systems, cross-reference for accuracy, generate reports for regulators. 1-2 FTEs doing nothing but compliance.

Cross-System Data Gymnastics

Copy customer data between systems, sync inventory across platforms, reconcile payments. 2-5 hours daily across your team.

The Real Cost: it's Not Just Time

High-value employees

Low-value work

Strategic projects

Delayed indefinitely

Manual data entry

5-10% error rate

Customer response

Hours, not seconds

Employee burnout

Soul-crushing tasks

Scaling operations

Requires linear hiring

AI Agents That Actually Do the Work

We build intelligent automation systems that don't just help—they execute:

CAPABILITY 1

Document Processing & Extraction

  • OCR + AI for text extraction (invoices, contracts, forms, receipts)
  • Intelligent classification and routing to the right workflow
  • Data validation and error detection
  • Automatic form filling in your systems
  • Exception handling—flags issues for human review
  • Accuracy: 95%+ (outperforms manual entry's 90-95%)
CAPABILITY 2

Intelligent Customer Service Automation

  • Natural language understanding in any phrasing
  • Context awareness—remembers conversation history
  • Multi-turn conversations for complex queries
  • Seamless human handoff when needed
  • Channels: Website chat, WhatsApp, Email, SMS, Slack/Teams
  • "Automation rate: 60-80% | Response time: <30 seconds, 24/7"
CAPABILITY 3

Compliance & Reporting Automation

  • Automated data extraction from source systems
  • Cross-system validation and reconciliation
  • Anomaly detection (flags issues automatically)
  • Report generation with natural language narratives
  • Audit trail maintenance
  • Time savings: 80-90% reduction in report preparation
CAPABILITY 4

Workflow Automation & Orchestration

  • Cross-system data synchronization
  • Complex approval workflows with conditional logic
  • Error handling and retry logic
  • Order-to-Cash, Procure-to-Pay, Lead-to-Opportunity workflows
  • Handle 10x volume without adding headcount
  • 95% fewer manual data entry mistakes

THE EDGEFIRM APPROACH

Unlike RPA tools (UiPath, Blue Prism):

  • • We use AI for understanding, not just clicking
  • • Works with unstructured data
  • • Adapts to changes, doesn't break

Unlike generic chatbot platforms:

  • • Custom-built for your business logic
  • • Deep integration with your systems
  • • Human handoff that actually works

Built for Reliability and Scale

AI & ML

  • GPT-4 & Claude
  • AWS Textract
  • Google Document AI
  • Custom Computer Vision
  • Fine-tuned Intent Models

Workflow Orchestration

  • LangGraph
  • Temporal
  • Apache Airflow
  • Celery
  • Redis/SQS

Integration & APIs

  • REST API clients
  • Database connectors
  • Webhook listeners
  • File processing (PDF, images)
  • Custom parsers

Communication

  • WhatsApp Business API
  • Twilio (SMS/Voice)
  • SendGrid/AWS SES
  • Slack SDK
  • Microsoft Teams API

Automation for Every Industry

E-Commerce & Retail

Customer Service, Order Processing, Inventory Management

Challenges

  • Customer inquiries spike 10x during promotions
  • Order status questions flood customer service
  • Returns processing requires 30+ minutes per case

Our Solutions

  • 24/7 AI customer service via WhatsApp, chat, email
  • Order processing automation with payment validation
  • Returns & refunds processed automatically

Results

  • 70% of inquiries automated
  • <30 second response time (was 4+ hours)
  • $50K-100K annual savings in support costs

Eona.ae (UAE E-Commerce & Delivery)

"We went from 200+ daily support tickets taking 4+ hours to respond, to 70% automated with <30 second response times.""

Read Full Case Study

How We Deliver Automation in 3-4 Months

Month 1

Discovery & Process Mapping

  • Shadow your team doing manual work
  • Document exact steps in each process
  • Identify automation opportunities and prioritize by ROI
  • Design automation workflows
  • Build proof-of-concept for 1 workflow

Deliverable: Technical specification, ROI projection, project roadmap

Month 2

MVP Development

  • Implement highest-value workflow first
  • Build integrations with 2-3 key systems
  • Create AI models (classification, extraction, NLP)
  • Develop user interface if needed
  • Test with real data and scenarios

Deliverable: MVP automating 1-2 critical workflows

Month 3

Scale & Refinement

  • Add remaining workflows
  • Connect all systems
  • Build exception handling
  • Create monitoring dashboards
  • Train team on oversight and intervention

Deliverable: Production deployment with full feature set

Month 4

Optimization & Handoff

  • Optimize performance and accuracy
  • Add edge case handling
  • Create runbooks and documentation
  • Train team thoroughly
  • 30 days post-launch support

Deliverable: Fully automated workflows with human oversight

Transparent Pricing for Process Automation

Typical Investment Range

$50,000 - $125,000

Full project delivery in 3-4 months

Factors that affect pricing:

Complexity

Number of workflows (1-2 vs 5+), systems to integrate

AI Sophistication

Simple classification vs conversational AI vs computer vision

Volume

Processing volume (100/day vs 10,000/day)

Compliance

HIPAA, SOX, industry regulations

what's Included:

Process discovery and optimization
AI model development and training
System integrations
User interface (if needed)
Exception handling and escalation
Monitoring and alerting
Documentation and training
30 days post-launch support
Complete code ownership

Common Questions About Process Automation

Traditional RPA tools record and replay mouse clicks and keystrokes—they're essentially screen scrapers. When a UI changes, they break. Our approach uses AI for understanding: we process unstructured data (documents, emails, conversations), adapt to changes, and handle exceptions intelligently rather than following rigid scripts.

Generic chatbot platforms offer limited customization and shallow integrations. We build custom conversational AI that understands YOUR business logic, integrates deeply with your systems (pulling real order data, updating your CRM), handles sophisticated multi-turn conversations, and provides human handoff that actually works.

Our document processing achieves 95%+ accuracy, which actually outperforms typical manual data entry (90-95% accurate). We use confidence scoring to flag uncertain extractions for human review. For critical fields (amounts, dates), we implement validation rules that catch errors before they enter your systems.

Every automation includes robust exception handling: confidence thresholds trigger human review, validation rules catch data errors, fallback workflows for unusual cases, and alerts to notify your team when intervention is needed. We design for the 80% that&apos;s automatable while gracefully handling the 20% that needs humans.

Yes. We've integrated with mainframe systems, custom ERPs without APIs, on-premise databases, and everything in between. If your system can export data (CSV, API, database connection, or even email), we can work with it. We build custom connectors and handle the integration complexity.

Security is built-in: end-to-end encryption, role-based access control, audit logging for every action, PII detection and masking. we&apos;re SOC 2 ready and can meet HIPAA, GDPR, and industry-specific requirements. We work with your security team from day one to ensure all requirements are met.

We include 30 days of post-launch support with every project. After that, you have options: your team can maintain and extend the system (we provide full documentation and training), or you can continue with a monthly retainer ($3K-10K/month) for ongoing support, enhancements, and monitoring.

Complement Process Automation With:

SERVICE OVERVIEW

Service Type

Intelligent Process Automation

Timeline

3-4 months

Investment

$50K - $125K

ROI Timeline

6-12 months

KEY BENEFITS

  • 60-80% of tasks automated
  • 95%+ accuracy (beats manual)
  • 24/7 operation without staffing
  • Handles 10x volume without hiring
  • Complete code ownership

TYPICAL RESULTS

70%

cost reduction

<30s

response time (was hours)

6-12mo

typical payback period

Ready to Transform Your Business with AI Solutions?

Schedule a free strategy call to discuss your project and get a custom AI implementation roadmap.

50+
Projects Delivered
100%
Client Satisfaction
60-80%
Cost Reduction
3-5mo
Implementation Time

Or email us directly at hello@edgefirm.io. We typically respond within 2 hours during business days.